Privacy & Personal Data
Privacy Policy
This Privacy Policy explains the types of information that may be collected when you use WishWin services, why that information may be needed, how it can be used and the choices available in relation to personal data.
Last updated: September 2026
About This Policy
This policy applies to personal information connected with the use of the WishWin website, account features, casino and sports sections, promotions, payment functions and related support services.
Not every type of information described below is collected in every situation. The information involved depends on how the service is used, whether an account has been created, whether a payment is made and whether verification or support is required.
Main Data Categories
- Registration and profile information
- Account and gameplay activity
- Payment and transaction records
- Verification information
- Device and technical data
- Cookie and preference data
- Support communications
Information We May Process
| Category | Examples | Why It May Be Needed |
|---|---|---|
| Account details | Name, date of birth, username, contact details and account preferences | To create and maintain an account and provide account-related functions |
| Transaction information | Deposits, withdrawals, payment method, amount, currency and transaction history | To process payments, maintain records and review transaction activity |
| Verification data | Identity documents, address evidence and payment ownership information | To complete identity, payment and account verification where required |
| Activity data | Casino activity, sports activity, bonuses, VIP activity, Coins and account history | To operate account features and maintain accurate account records |
| Technical data | IP address, browser, device type, operating system and session information | To operate the website, identify technical problems and protect account access |
| Communications | Messages sent to support and information supplied with a support request | To investigate and answer account or service questions |
How Information May Be Used
Account Administration
Information may be used to register an account, maintain account settings, authenticate login activity and keep account records connected to casino, sports, payment and reward features.
Payments
Transaction details may be used to process deposits and withdrawals, investigate payment issues and maintain records connected to the cashier.
Verification
Identity, address or payment information may be reviewed where verification is needed to confirm account details or transaction ownership.
Website Operation
Technical and device information may be used to keep the site working, maintain sessions, investigate errors and understand how different parts of the service are used.
Support
Information included in a support request may be used to identify the relevant account, investigate the issue and provide an answer.
Responsible Gaming
Account information may also be relevant when responsible gaming settings, account limits, temporary restrictions or self-exclusion tools are used.
Payments and Verification
Payment and verification information can be more sensitive than ordinary website activity. When a transaction or account check requires additional information, the requested material should be limited to what is relevant to that process.
- Payment records can include transaction amount, method, currency, time and status.
- Identity checks can require evidence confirming name, age or identity.
- Address verification can require an accepted document showing the current residential address.
- Payment ownership checks can require evidence that the payment method belongs to the account holder.
- Additional transaction information may be requested when further review is needed.
Passwords, full card security codes, cryptocurrency private keys and wallet seed phrases should never be provided through ordinary support messages.
When Information May Be Shared
Personal information may need to be shared with service providers when they are involved in delivering a particular function. The type of information shared should depend on the service being provided.
- Payment services: information needed to process a deposit, withdrawal or payment-related request.
- Verification services: information required to carry out identity or document checks.
- Technology providers: information needed for hosting, website operation, security, analytics or technical support.
- Game or sports technology: technical or account information needed to provide the relevant service.
- Professional or legal services: information where disclosure is reasonably required for legal, regulatory or dispute-related purposes.
Information should not be shared simply because it is available. Any disclosure should relate to an identified operational, security, legal or service requirement.
Storage and Retention
Different types of information can need different retention periods. Account records may be needed while an account is active, while transaction, verification or dispute-related records may need to be kept for longer where there is a legitimate operational or legal reason.
Information should not be retained indefinitely without a reason. When data is no longer required for the purpose for which it was collected, it may be deleted, anonymised or otherwise removed from active use where appropriate.
Security
Reasonable technical and organisational measures should be used to reduce the risk of unauthorised access, alteration, loss or disclosure of personal information. No online service can guarantee that every security risk can be eliminated completely.
Players also have a role in account security. Use a password that is not reused on unrelated services, keep login credentials private and review unexpected account activity as soon as possible.
Your Privacy Choices
Depending on the law that applies to you and the type of information involved, you may be able to ask questions about personal information or request certain changes.
- Ask what personal information is associated with your account.
- Request correction of information that is inaccurate or out of date.
- Ask about the reason particular information is being processed.
- Request deletion or restriction where the applicable rules allow it.
- Change optional communication or cookie preferences where controls are available.
Some requests may be limited where information must still be retained for transaction records, account security, verification, dispute handling or another applicable requirement.
Age Restrictions
WishWin services are intended only for people who are legally permitted to gamble in the place where they are located. The website is not intended to collect personal information from children or anyone below the applicable legal gambling age.
If an account is identified as belonging to a person who does not meet the applicable age requirement, account access may be restricted while the matter is reviewed.
Third-Party Services and Links
The website can contain links to external services or use technology supplied by third parties. Their privacy practices can differ from this policy. When you leave the WishWin environment or interact directly with another service, review the information provided by that service if you want to understand how it handles personal data.
Changes to This Policy
This Privacy Policy may be updated when website functions, account processes or privacy practices change. The updated version can be published on this page with a revised date so the current text is available in one place.
Questions About Your Information
If you have a privacy question connected to your account or want to query information associated with it, use the Help Centre or the available support channel. Do not send passwords, CVV codes, cryptocurrency private keys or recovery phrases in a support message.